DELIVERY & RETURN
ESTIMATED TIME OF ARRIVAL ON YOUR ORDER
Each item is hand-packed with care and attention.
Many of our items are made to order and may take up to 7 days to complete before they are ready for posting. For all custom-made jewellery, the process between designing and manufacturing can take from 2 to 8 weeks before delivery, we ask that you be patient with us during this time.
We will let you know when your order has been posted to you. If the delivery address is within Estonia, your order should normally be received within 1-3 working days from the date of posting, and within 7-31 working days if the delivery address is outside Estonia. We have the right to ship goods in up to 45 calendar days in exceptional cases.
We ship worldwide.
These options are available for receiving the order: Itella Smartpost or Omniva AS for international shipping and pick-up from the store.
COST OF DELIVERY
Estonia: Free
Europe: 15€ per order.
Other Countries: 25€ per order.
The cost of delivery of the goods is paid by the buyer, the corresponding price information is displayed next to the shipping method.
Please note that outside of Europe, your Country may apply an import duty tariff which you will have to pay yourself.
As soon as your order leaves our studio, you’ll get an email with a tracking number.
If you have any further questions, please don't hesitate to iakovleva.calligraphy@gmail.com.
ADDITIONAL DUTIES AND FEES
All expenses relating to customs duties and fees are paid by the buyer, as soon as the package reaches its destination. We send all ordered items from Estonia (EU). In certain regions outside the European Union postal items are subject to customs duties.
RETURNS
At SÕNUM Jewellery, we inspect every item before it is sent out to our customers. However, if you feel that your item is faulty or damaged in any way then please contact us by email at iakovleva.calligraphy@gmail.com within 14 days so we can offer you the option to refund or exchange the item.
A refund or exchange will not be possible if:
1. You have not contacted SÕNUM Jewellery by email at iakovleva.calligraphy@gmail.com within 14 days of receiving the item.
2. Upon return and inspection the item is not in its original condition or shows signs that it has been used or damaged after you received the item. In this case, a partial refund may be offered but this is at the sole discretion of SÕNUM Jewellery.
3. Items that have been customized, including engraving and special ring sizing, are not eligible for a refund or exchange unless they are found to be faulty.
4. For hygiene reasons, earrings are not eligible for a refund unless they are faulty or damaged when you receive them.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To return your product, you should mail your product to:
Sõnumid OÜ
Laboratooriumi tn. 22,
Tallinn, Harjumaa, 10133
+372 58 168 444
iakovleva.calligraphy@gmail.com